In a technologically driven world, your customers simply don’t have time to spend on troubleshooting, routine maintenance and support; they need to be focused on innovation and productivity. Dell ProSupport offers a proactive, automated support service that will increase your customers’ satisfaction and enable them to increase their revenue and profit.
ProSupport customers have access to more than 55,000 technical experts 24x7x365, over 160 different countries. This constant availability allows your customers to minimise disruption and maintain productivity.
On-site support is offered on a next-business day basis, ensuring your customers are kept up and running with market-leading efficiency. ProSupport users can also conduct escalation management with customer-set severity level options, ensuring they remain in control of the support functions on offer. Furthermore, customers can gain insight into their support experience with easy-to-use, transparent and personalised data-driven dashboards.
SupportAssist – a fundamental ProSupport service – conducts proactive automated detection and alerts on critical issues, preventing problems before they even occur. Most IT departments spend 80% of their time on routine maintenance; SupportAssist gifts that time back to them, allowing them to use those precious hours on more pressing tasks.
ProSupport is offered as an attachment on top of other Dell products, but doesn’t just offer support on Dell hardware and software – engineers can also support on a multivendor basis, with collaborative support agreements for more than 195 3rd party vendors.